Last updated: 4 November 2026
Delivery
- We deliver to business addresses across the United Kingdom.
- Orders are sent from UK stock by tracked courier. You’ll receive tracking details by email once your order has been dispatched.
- Delivery charges are quoted per order. They depend on the size, weight and destination of your order. After you order, we’ll email you the delivery charge to confirm before dispatch, payable by card payment link or bank transfer.
- Delivery times are estimates, not guarantees, and can vary by location, courier and stock availability. We aren’t responsible for delays caused by couriers or events outside our reasonable control.
- Please make sure someone is available to receive the delivery, and check the number of boxes against the courier’s paperwork before signing.
Payment
We accept card payments (Visa, Mastercard, American Express, Apple Pay and Google Pay) through Stripe’s secure checkout, and bank transfer. Orders paid by bank transfer are dispatched once payment has cleared.
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Bank transfer
Damaged, missing or incorrect items
- Please check your order as soon as it arrives.
- Tell us within 48 hours of delivery if anything is damaged, missing or incorrect. Email info@biolush.co.uk with your order number, a description of the problem and clear photos of the items and packaging.
- Where we confirm a problem, we’ll arrange a replacement, credit or refund for the affected items.
Returns
- Because we supply businesses only, consumer cooling-off rights don’t apply to trade orders.
- All returns must be agreed with us in advance. Items returned without our authorisation may be refused.
- For hygiene and safety reasons, we can only accept returns of unopened products in their original, undamaged packaging, unless the item was faulty or sent in error.
- Once a return is received and checked, any agreed refund will be made to the original payment method.
Cancellations
If you need to change or cancel an order, contact us as soon as possible. We can’t cancel orders that have already been dispatched. We may cancel an order in the case of a pricing error, stock shortage or suspected fraud, and will refund any payment taken.
Questions? Email info@biolush.co.uk.