Last updated: 4 November 2026
This policy explains how Biolush Limited (company number 16987098, Birmingham, United Kingdom) collects and uses personal information. We are the data controller for the information described here. If you have any questions, email info@biolush.co.uk.
Information we collect
- Trade applications: your name, business email, phone number, company name and number, business type, location, website and the details you tell us about your business.
- Account and orders: login details, billing and delivery addresses, order history and payment status. Card payments are handled by our payment provider; we do not see or store full card numbers.
- Enquiries: the details you send through our contact form or by email.
- Newsletter: your email address and the date you subscribed.
- Technical information: basic data such as IP address and browser type, used to keep the website secure and working.
How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Reviewing trade applications and managing your account | Steps before entering a contract, and contract |
| Processing, delivering and supporting your orders | Contract |
| Replying to enquiries | Legitimate interests |
| Sending our newsletter | Consent (you can unsubscribe at any time) |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping the website secure | Legitimate interests |
Who we share it with
We only share your information with service providers who help us run the business, such as our website host, payment provider, courier companies and email services, and only as far as needed. We may also share it where the law requires. We never sell your personal information.
Some of these providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK-approved contract terms.
How long we keep it
- Account and order records: for six years after your last order, to meet accounting and tax requirements.
- Declined or withdrawn applications: up to 12 months.
- Enquiries: up to 24 months.
- Newsletter: until you unsubscribe.
Your rights
You have the right to access, correct or delete your personal information, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email info@biolush.co.uk. We’ll respond within one month.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to resolve your concern first.
Cookies
We only use cookies that are needed for the website to work. See our Cookie Policy.
Changes
We may update this policy from time to time. The latest version will always be on this page.